Privacy notice

Website enquiries · Updated 28 September 2026

Who we are

CMM Plumbing & Heating Ltd is responsible for the information you send us. Contact cmmplumbingandheatingltd@gmail.com or 07487 633135 about your privacy.

How we use your details

We use your name, contact details, job postcode and message to answer your enquiry, prepare a quote and arrange work. We need enough information to understand the job and reply. You can also enquire by phone or email.

Our legal basis is taking steps you request towards a contract, or carrying out that contract. For general enquiries and website security, we rely on our legitimate interests in responding to customers and running a secure website. We also keep records where required by law.

Who handles the information

Netlify hosts the website and processes quote-form submissions. Google provides our Gmail service. The host may also process your IP address and technical information to operate and protect the website.

These providers may process information outside the UK, including in the USA. Both state that they use the UK Extension to the EU–US Data Privacy Framework for eligible US transfers. Their privacy information explains transfer safeguards and how to obtain further details: Netlify and Google.

How long we keep it

We keep enquiry records while responding and following up. If an enquiry leads to work, relevant details become part of the job records. We decide when to delete records based on whether the enquiry or work is ongoing and whether they are still needed for legal, accounting or dispute purposes.

Your rights

You can ask to see or correct your information. Depending on the circumstances, you can also request deletion, restrict its use or obtain a portable copy.

You can object to use based on legitimate interests for reasons relating to your situation. Contact us using the details above. These rights are subject to legal conditions.

You can complain to the Information Commissioner’s Office, or call 0303 123 1113.

Google handles visits and reviews made through our Google review link under its own privacy policy.